“With TeamViewer Pilot, our service experts can effectively help customers resolve most technical problems that occur and get their production systems back up and running without delay. It makes collaboration easy for both participants, enabling them to identify or rule out technical problems and discuss possible solutions. Thanks to 3D object tracking, service experts can draw markers on the images, such as circles or arrows, point out details, add text annotations and share this information with machine operators via live video stream. In other words, an expert on the Baumer hhs hotline can see exactly what a machine operator sees. With TeamViewer Pilot, machine operators can use the camera on their smartphones to show Baumer hhs service experts the inside workings of their production systems. Based on augmented reality, the interactive remote service app from TeamViewer AG is considered by Baumer hhs to be the ideal, real-time technical support tool for helping customers minimise machine downtime. Customers who want to take advantage of the added service can simply have their machine operators and technicians download the free TeamViewer Pilot app to their smartphones.
Baumer hhs is now using TeamViewer Pilot as yet another way of providing this kind of support efficiently and effectively. If it does, packaging manufacturers need instant assistance, particularly if they have Baumer hhs systems in multi-shift or even around-the-clock operation.
But even reliable equipment can act up on occasion.
With the remote service app, Baumer hhs technicians can offer immediate assistance.īaumer hhs’s industrial gluing and quality assurance equipment has earned a reputation worldwide for high reliability. Baumer hhs is using TeamViewer Pilot as another option for providing technical support to customers efficiently and effectively.
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